Gaming should be a form of entertainment, not addiction. ex cricket believes every player should know their limits and play accordingly. We are committed to standing by you and ensuring a safe and enjoyable gaming experience.
Your mental and financial well-being always comes first for us.
Set your own daily, weekly, and monthly limits.
Responsible gaming means enjoying your gaming experience while consciously maintaining control over your time, money, and mental well-being. For ex cricket, responsible gaming is not just a policy — it is a core part of who we are.
Online gaming, Sports Betting, and casino games can be genuinely entertaining — as long as they are enjoyed within healthy limits. However, uncontrolled gaming can have a negative impact on personal and family life. ex cricket always wants every member to play for fun and to keep the other important things in life as their priority.
Millions of people in Bangladesh use online gaming platforms for entertainment. It is our responsibility to carry the message of responsible play to every one of them. ex cricket places responsible gaming at the forefront of all its advertising, promotions, and platform design.
Please note: Gaming should never be seen as a source of income. Only bet what you can afford to lose without it affecting your daily life.
Awareness is the foundation of responsible gaming. Ask yourself three honest questions: why are you playing, how long have you been playing, and how much are you spending — the answers will tell you whether your gaming habits are healthy. ex cricket is always here to help you stay informed.
Gaming addiction develops gradually, and it can often be difficult to recognize in yourself. ex cricket wants you to be able to identify these signs early and take the necessary steps in time.
Self-Assessment — Where Does Your Gaming Stand?
If you identify with three or more of the signs above, please contact ex cricket support or initiate the self-exclusion process.
Ex cricket has developed a range of practical protection tools for its members. Using these tools, you can keep your gaming experience safe and under control — on your own terms.
Set your own daily, weekly, and monthly deposit limits. Once a limit is in place, you cannot deposit beyond that amount. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period — giving you time to make a considered decision.
Set a limit on how much you are willing to lose within a given period. Once that amount is reached, the system will automatically prevent further betting. This is the most effective way to keep financial losses in check.
Set a maximum duration for each gaming session. When the time is up, the system will automatically log you out. This helps you keep your screen time under control.
At regular intervals, the system will notify you of how long you have been playing and how much you have won or lost. These alerts help keep you grounded in reality.
Activate a cooling-off period of 24 hours to 6 weeks to take a short break. During this time, you won't be able to place any bets, but you can still view your account.
If you feel gaming is having a negative impact on your life, self-exclusion can be an important step. ex cricket has made the process as straightforward as possible.
| Break Type | Duration | Features | Status |
|---|---|---|---|
| Take a Break | 24 hours – 7 days | Account remains active | Flexible |
| Cooling-Off Period | 1 week – 6 weeks | Betting suspended, account accessible | Moderate |
| Short-Term Self-Exclusion | 6 months – 1 year | Account fully deactivated | Strict |
| Long-Term Self-Exclusion | 1–5 years | Account Locked and Notifications Disabled | Strict |
| Permanent Self-Exclusion | Permanent | Account permanently deleted | Maximum |
After Activating Self-Exclusion Your account cannot be reactivated before the period expires. This is by design — to prevent impulsive changes of mind.
To activate self-exclusion, go to your account settings or contact our support team directly. The support team is available 24/7 and offers assistance in Bengali.
Ex cricket strictly enforces an 18+ policy. No one under the age of 18 is permitted to use our platform, and we use multiple layers of verification to ensure this.
Advice for Parents: If your child uses your device, install parental control software such as Net Nanny or Qustodio and block online gaming sites.
If you believe a minor is using ex cricket, please notify our support team immediately. We will investigate right away and take the necessary action. ex cricket makes no compromises when it comes to protecting minors.
Gaming addiction is a recognized mental health condition, and seeking professional help is not a sign of weakness. ex cricket encourages you to reach out without hesitation whenever you need support.
Our responsible gaming team is available 24/7, ready to speak with you at any time. Reach out via live chat whenever you need and receive support in Bengali. All your conversations will be kept completely confidential.
Speaking with a mental health professional or counselor can also be very beneficial. Talk openly with family and friends. Remember — acknowledging the problem is the first step toward solving it.
ex cricket Support: To contact our Responsible Gaming department FAQ page or use our live chat service. We are always here for you.
We believe creating a safe gaming environment is our responsibility — which is why all these tools are provided free of charge.
Set your own deposit, loss, and session time limits. You can lower any limit at any time to suit your preferences.
Your gaming stats will be displayed at regular intervals so you always have a clear picture of where things stand.
Activate a temporary or permanent self-exclusion in just a few clicks. The process is simple and takes effect immediately.
Access to the platform by anyone under 18 is strictly prohibited through rigorous age verification and KYC processes.
Our responsible gaming specialist team is available 24/7 to assist you in Bengali. Reach us via live chat at any time.
All our terms, bonus conditions, and responsible gaming policies are written clearly in Bengali — no hidden clauses.
All terms and policies will be clearly disclosed.
Your financial and mental well-being is our top priority.
24/7 support in Bangla is available whenever you need it.
Access is strictly prohibited for anyone under 18 years of age.
Free limit-setting and self-exclusion tools.
The responsible gaming policy is reviewed and updated on a regular basis.