Ex cricket Privacy Policy

1 Introduction

Welcome to ex cricket. This Privacy Policy explains in detail how we collect, process, and protect your personal information. By using the platform, you are considered to have accepted this Privacy Policy.

Ex cricket always puts user data protection first. We manage your data in full compliance with international data protection laws and GDPR standards. From the moment you register on our platform to every transaction you make, your data is safe with us.

2 Data Collection

Ex cricket collects two types of information from you — data you provide directly and data collected automatically. We only gather what is strictly necessary to deliver our services.

Information Provided Directly

• Full name, date of birth, and national ID number.
• Mobile number and email address.
• Permanent and current address.
• Payment method details (bKash, Nagad, Rocket number).
• Documents uploaded for KYC verification.

Automatically Collected Information

• Device type, operating system, and browser details.
• IP address and geolocation data.
• Activity logs and session data on the platform.
• Behavioral data collected through cookies and tracking pixels.

3 Data Usage

Ex cricket uses your data solely for specified purposes. No information is ever used for unnecessary or unauthorized ends.

• For account creation, verification, and management.
• For processing financial transactions and approving withdrawals.
• To personalize your gaming experience and deliver relevant offers.
• For fraud detection, anti-money laundering, and platform security.
• For meeting legal obligations and preparing regulatory reports.
• To improve customer service and resolve technical issues.
• To operate our responsible gaming programs.

4 Data Retention & Expiry

Your personal data is stored in encrypted form on our secure servers. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

• Account information — for the duration the account is active and 5 years after closure.
• Financial transaction records — minimum 7 years (as required by law).
• KYC documents — 5 years after account closure.
• Support contact records — 2 years.
• Log files and session data — 12 months.

Once the retention period expires, your data is securely deleted or anonymized. However, if legal proceedings are ongoing, relevant data may be retained for a longer period.

5 Sharing Data with Third Parties

Ex cricket does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:

Data Sharing Scenarios

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Legal Requirements: Data may be disclosed under court order or government directive.
• Regulatory Authority: Information may be shared with licensing authorities and financial regulatory bodies.
• Security Partners: With fraud prevention and cybersecurity service providers.

6 Cookie Policy

Ex cricket uses cookies on its website to enhance your browsing experience and keep the platform running smoothly. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Essential for core platform functionality and cannot be disabled.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Used to improve platform analytics and performance.
• Marketing Cookies: Used to show relevant ads and offers.

You can disable non-essential cookies at any time through your browser settings. Keep in mind that doing so may limit certain platform features.

7 Your Rights

As an ex cricket user, you have several important rights over your personal data. We respect these rights and are committed to fulfilling them as promptly as possible.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days of receiving your request.

8 Security Measures

Ex cricket protects your data using the highest industry security standards. Our security infrastructure is regularly audited by independent third parties.

• All data transmissions are secured with 256-bit SSL encryption.
• Payment data stored in compliance with PCI DSS standards.
• Two-Factor Authentication (2FA) support.
• Automated fraud detection system.
• Routine vulnerability testing and patching.
• Restricted access policy — only authorized personnel may access data.

9 Children's Privacy

Ex cricket strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18. If we are notified that a minor has created an account, we will immediately close that account and delete all associated data.

If you become aware that a minor is using our platform, please notify our support team. We provide responsible gaming tools for parents and guardians to help control access.

10 Policy Updates & Contact

Ex cricket reserves the right to update this Privacy Policy at any time. You will be notified of significant changes via your registered email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out to our dedicated privacy team. We are able to provide assistance in Bengali.